what happens next
Recieve a valuation
Once you have accepted your valuation in My account>Swops, package up your item and send it to our headquarters! We’ll let you know when we have it!
Once we have your item we’ll check it over and then add the credit to your account!
Take a look around our store and start swopping. Purchase an item with your credits then if you get bored of it, just swop it right back to us!
Once we receive and check your item(s), the status will change and your account will be awarded with the relevant amount of credits. You should receive an email notifying you of this, but if not, you can check an item’s status at any time in My Account > Swops. Depending how long it takes to receive your items, this may take between 2-4 working days. If you don’t get notification by this time, please email email@example.com.
For Swop items, we check it matches your description and photo, and our Swopping Guidelines, and confirm the amount of credits you will receive. For Quick Swop items, we assess these on receipt and email you with a Credit Offer – once this has been agreed we credit your account and upload the items through our product admin interface.
Please note: if any items are disapproved on final inspection / receipt, you need to contact us if you would like them returned (this will normally be at your own cost, however we may be able to return them free of charge or for a small additional charge with an order). Please note that items will be donated or otherwise disposed of after 30 days in absence of a return request.
All our items are sold via credits, if you don’t have enough credits you can buy credits by going to My Account and clicking the buy credits button
Credits are swop credits which members receive for the items they send to us for listing on the site. These credits can be used to order other items from the site. The amount awarded for each item is based on its condition, value when new and demand for similar items.
In contrast to other swopping websites, all items are sent to and dispatched by us. As well as eliminating fraudsters, inaccurate listings and exaggeration, it ensures all items can be quality checked by us and held in stock for fast and efficient dispatch.
Once an item has been received and processed we are unable to return it however to repatriate your item please add it to your basket and check out in the normal way.
Don't just take our word for it
see what some of our fashion swoppers have to say about us
“Being made to feel at ease and look amazing without the stress of stepping into a store. A website where you can get a new outfit for any occasion without the little voice in your head saying ‘should you really get that’? Doing their part to help the environment aswell (what else) it’s a win win.”Sophie PirieEvents Organiser
“Swop in, Swop out, Swop again. Easy, Fast, Hassle Free and doing my bit for the envoinment, what more could you want?”Lucy Morgan Dance Teacher
“Swopped has all the latest fashion trends and enables me to shop guilt free. Winning!!”Charlotte TrussonMedia
“I used to sell my clothes online to enable me to buy new ones. Swopped has taken the hassle out of this for me, being able Swop INSTANTLY saves me waiting around for offers and is so much cheaper!!”Victoria GuselliHairdresser